How a competitive Connecticut plastic surgery practice cut cost-per-lead from $180 to $47 and filled its consultation calendar using Google Ads and targeted SEO.
A well-regarded plastic surgery practice in central Connecticut had built a strong reputation through referrals and word of mouth over 12 years. But referral volume had plateaued, and the two surgeons were seeing their consultation calendar sit 40–50% empty most weeks.
They had previously worked with a general digital marketing agency for eight months. The agency had spent $4,200/month on Google Ads but delivered an average of only 23 leads per month — at a cost-per-lead of $183 — with a consultation booking rate of around 12%. The campaigns were generic, targeting broad keywords like "plastic surgeon" rather than procedure-specific, high-intent searches.
The practice's primary goals were to grow rhinoplasty and breast augmentation consultation volume specifically, and to reduce their cost-per-consultation from its current level of over $1,500 to something that made financial sense given their average procedure value.
We started with a full audit of the previous campaigns and a competitive analysis of the top 8 plastic surgery practices in the Connecticut market. The findings were clear: every competitor was bidding on the same 12–15 generic keywords. No one had built procedure-specific campaigns with dedicated landing pages.
Google Ads restructure: We rebuilt the account from scratch with separate campaigns for rhinoplasty, breast augmentation, facelifts, and body contouring. Each campaign targeted long-tail, procedure-specific keywords ("rhinoplasty consultation CT", "nose job surgeon Hartford", "board certified rhinoplasty Connecticut") with tightly themed ad groups. We cut 80% of the previous keyword list and added 340 negative keywords to eliminate irrelevant spend.
Landing pages: We built four procedure-specific landing pages — one per procedure — each with before/after galleries, surgeon credentials, patient testimonials, and a single conversion goal: booking a free consultation. The previous campaigns sent all traffic to the practice's homepage.
SEO: Simultaneously, we built out a content strategy targeting "rhinoplasty [city]" and "rhinoplasty cost Connecticut" searches — procedure pages and supporting blog content. While paid results were immediate, SEO was built to reduce the practice's long-term paid dependence.
Tracking: We implemented call tracking with dynamic number insertion, GA4 conversion events, and a weekly reporting cadence so the practice could see exactly what each dollar was generating.
Within the first 30 days, cost-per-lead dropped from $183 to $91 — a 50% improvement — simply from the restructured campaigns and new landing pages. By month 3, continued optimization brought CPL to $47.
Consultation volume tripled compared to the same period the previous year. The rhinoplasty campaign in particular outperformed all benchmarks — the procedure-specific landing page converted at 11.3%, compared to the 2.1% homepage conversion rate from the previous agency's campaigns.
The SEO investment began generating organic consultation requests by month 5 — the practice now ranks on page 1 for 9 rhinoplasty-related search terms in the Connecticut market.
"We went from wondering if digital marketing was worth it to having our consultations fully booked three weeks out. The difference was having people who actually understand surgical patients."
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